Ο Πάνος Κούβαλης, η Linda Nieuwenhuizen και ο Σπύρος Οικονόμου σε θέση – κλειδί

Η αλλαγή με στόχο την εξέλιξη είναι μέρος της φιλοσοφίας μας στην Interamerican. Σε αυτό το άρθρο, ο Πάνος Κούβαλης, η Linda Nieuwenhuizen και ο Σπύρος Οικονόμου μοιράζονται περισσότερες πληροφορίες για τις νέες θέσεις που ανέλαβαν στον οργανισμό μας.

Από τις αρχές του Ιουνίου, ο Πάνος Κούβαλης ανέλαβε καθήκοντα Γενικού Διευθυντή Ασφαλιστικών Εργασιών, διαδεχόμενος τον Vincent Teekens ο οποίος, μετά από πέντε χρόνια, ολοκλήρωσε την θητεία του στην Γενική Διεύθυνση Ασφαλιστικών Εργασιών.

“When I joined Interamerican back in 2007 I could never have imagined that I would go through such an adventure. The interest along the way was not only about projects and goals, but much more about working with excellent people, who helped me out on a personal journey of inner search and development; this, combined with the company’s continuous will for change and the presence of a shared common vision.

From my new role I can promise that I will continue to emphasize to the daily value we provide to our customers in those moments when they need us by their side and expect us to deliver on everything we have promised. The delivery quality has always been and will be the ultimate indicator of the company’s success.

I will continue to work towards making Interamerican a leading force in the insurance sectors and regions it is operating. This can be achieved through value creation for the company reflected to our customers, our people, our shareholders and moreover our partners within this challenging and so demanding external environment.

Finally, I will continue supporting what I learned well throughout this journey, which is embracing continuous change and adaptation to current environment targeting a faster, smarter, more efficient and at the same time more personalized and human business model, safeguarding company’s basic principles” – Πάνος Κούβαλης

Επίσης από τις αρχές του Ιουνίου, η Linda Nieuwenhuizen ανέλαβε καθήκοντα Γενικής Διευθύντριας Customer Value & Experience και έχει ενταχθεί, ως μέλος, στην Εκτελεστική Επιτροπή της Εταιρίας. Οι περιοχές ευθύνης της περιλαμβάνουν το Marketing και το Data Analytics Team (DAT). Η Linda είναι ένα στέλεχος με εκτενή εμπειρία σε θέσεις ευθύνης στην Achmea και ειδικότερα σε περιοχές σχετικές με την προώθηση και ανάπτυξη νέων εργασιών.

” Moving to a vibrant city like Athens with my family and embracing the opportunity to work with this organization fills me with a sense of excitement and anticipation. Interamerican’s commitment to excellence and innovation resonates with my personal values, and I am honored to be entrusted with this leadership role.

As the Customer Value & Experience General Manager, I am thrilled to lead a customer-centric team focused on elevating customer satisfaction, loyalty, and overall experience. Our goal is to gain a profound understanding of customer behavior, preferences, needs, and sentiments. Together with an exceptionally talented team, we are committed to driving innovation and harnessing data insights to deliver personalized solutions that go beyond expectations. We will explore patterns and we will form segments, in order to align initiatives that aim for enhanced customer engagement, brand growth, and maximized customer.

How will we do that? Being clear and transparent about our strategy allows alignment throughout our organization.

First, we will gather data from multiple touchpoints, such as customer interactions, purchase history, social media, and customer feedback. This data will be analyzed using techniques like data mining, segmentation, predictive modeling, and sentiment analysis to extract meaningful insights. Next, we’ll create detailed customer profiles that encompass demographic information, preferences, behaviors, and purchase patterns. This customer profiling will help us understand our customers better. Then, we’ll dive into customer journey mapping to gain a comprehensive understanding of the end-to-end customer experience. This will involve identifying pain points, opportunities, and areas for improvement throughout the customer journey. To enhance the customer experience, we’ll focus on customer personalization. By customizing marketing messages, product recommendations, and service offerings based on individual customer preferences and needs, we can create tailored experiences. Real-time monitoring will be a key aspect of our approach. By continuously monitoring customer interactions and feedback, we’ll be able to detect trends, address issues promptly, and deliver timely responses. We’ll translate the gathered customer intelligence into actionable insights. These insights will drive our recommendations and strategies, aiming to achieve business growth and enhance the overall customer experience. Finally, we’ll adopt an omnichannel strategy to provide a seamless and integrated customer experience across multiple channels and touchpoints. Our goal is to ensure consistent and cohesive interactions regardless of the channel or device used by the customer, allowing them the flexibility to switch between channels without any disruption.

Also, the way of working is a key factor to create success. Our team’s way of working will be based on the principles of a lean start up way of working, minimizing waste, maximizing learning an iteratively developing products or services based on customer feedback. Dream big, but start small to deliver quick wins for the customer and the company.

Customer-centric intelligence empowers businesses to make data-driven decisions, prioritize customer needs, and deliver exceptional experiences that foster long-term customer loyalty and advocacy. In this way, we can make a profound impact on the lives of individuals and families, ensuring their long-term financial well-being and peace of mind. Together, let’s create exceptional value for our customers and cultivate lasting relationships that drive sustainable growth.” – Linda Nieuwenhuizen

Τον Ιούλιο αναμένεται να ανακοινωθούν περισσότερα σχετικά με το νέο οργανόγραμμα και το αντικείμενο των νέων ομάδων. Τον Πάνο Κούβαλη στα καθήκοντα Tribe Leader στο Mobility & Convenience Tribe διαδέχτηκε ο Σπύρος Οικονόμου.

“I am thrilled and honored to start a new position as Mobility & Convenience Tribe Leader. I feel privileged to work with a great team of talented, self-motivated professionals, creating a highly productive, innovative, and collaborative work environment. In a world of uncertainties, we are here to provide businesses and individuals the support to live better, safer, and longer. Our mission at the M&C Tribe will continue to be shielding our customers from uncertainties, to help them take risks and achieve greatness. We’ll keep building trust with our customers, protecting their dreams, and securing their futures through addressing their ever-evolving needs and exceeding their expectations through delivering propositions that transcend typical insurance. We’ll continue putting people first, while we’ll be constantly embracing change, anticipating trends, and leveraging technology to revolutionize the way we protect and serve our customers.”, Σπύρος Οικονόμου.

Ο Σπύρος Οικομόνομου, από τον Νοέμβριο του 2019 ήταν Business Development & Ecosystems Chapter Leader και πριν από αυτό, από τον Ιανουάριο του 2017 έως το 2019 επιτέλεσε Head of Anytime Cyprus. Τα προηγούμενα χρόνια έχει εργαστεί σε διάφορες θέσεις στον Οργανισμό, όπως Anytime Contact Centre Supervisor, Project Manager στη Διεύθυνση Υγείας ενώ είχε ξεκινήσει τη θητεία του στον Οργανισμό το 2006 ως Financial Trainee.